Refund Policy

Refund Policy for Seminars

All fees paid for seminar registration are non-refundable under any circumstances. This applies to all forms of payment and includes cancellations, non-attendance, or other changes in personal circumstances.

Substitution Policy

If a registered participant is unable to attend the seminar, a substitute may attend in their place at no additional charge. Written notice of the substitution, including the substitute’s full contact information, must be submitted to the seminar organisers at least [insert number, e.g., 5 days prior to the event. Substitutions are only permitted if the replacement meets any necessary event qualifications or categories required for attendance.

Exceptions

No refunds will be issued for any administrative fees, processing fees, or related charges. Exceptions to the no-refund policy will only be considered if the seminar is cancelled by the organizer, in which case a full refund will be provided to the original form of payment.

Contact Details

For all substitution requests, please contact us at info@artbasedcoaching.com.

Refund and Return Policy for Stationery and Art Supplies

Eligibility for Returns and Refunds

Only unused stationery and art supply items in their original packaging and condition are eligible for return or refund within 7 days of purchase.
Used or opened art supply items are strictly non-refundable and non-returnable, except in cases where there is a manufacturing defect or if the wrong item was sent.
Items purchased as part of promotional sales, clearance, or custom orders are not eligible for refunds unless there was a shipping error or the product is defective.

Wrong or Defective Items

If you receive an incorrect, damaged, or defective item, please notify us within 7 days of delivery.
Customers may request a replacement for the wrong item or opt for a full refund to the original payment method.
In such cases, return shipping fees for sending back the incorrect item will be covered by the company.

How to Request a Return or Refund

To initiate a return or refund, contact customer service via info@artbasedcoaching.com. Provide your order number, details of the item(s), and the reason for return.
Returned items must include all original packaging, labels, and accessories, and must be sent via a tracked delivery method.
Refunds will only be processed upon receiving and inspecting the returned goods. If approved, refunds are issued to the original payment method and may take up to 7 Days business days